Getting Your Customers to Complain is Invaluable

Getting Your Customers to Complain is Invaluable

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. --Zig Ziglar, U.S. author and speaker As much as you want your customers to be completely satisfied with your product or service, it’s rare for any business to ...

Tom Smith

Tom Smith

Say "Thank You" to Customer Complaints

The Corporate Executive Board Financial Services Practice Operations Council released a study which found that 90% of financial services customers do not complain when they have an unsatisfactory experience. Perhaps this is why four banks and two insurance companies account for six of the top 10 providers of poor customer service (http://wp.me/pYHt...

Tom Smith

Tom Smith